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Vice President of Operations
Dallas, TXPosition: Vice President of Operations
The VP of Service Operations is a key organizational leader who is accountable for the profitable and sustainable performance of the HVAC / IoT Service, Maintenance and Projects business. They are responsible for the planning, direction, and coordination of activities to achieve financial performance targets and organizational goals. A successful VP of Operations will engage and grow their business, and accurately and consistently deliver best-in-class operations. This position reports to the Executive Vice President.
Key Deliverables
Position Requirements
The VP of Service Operations is a key organizational leader who is accountable for the profitable and sustainable performance of the HVAC / IoT Service, Maintenance and Projects business. They are responsible for the planning, direction, and coordination of activities to achieve financial performance targets and organizational goals. A successful VP of Operations will engage and grow their business, and accurately and consistently deliver best-in-class operations. This position reports to the Executive Vice President.
Key Deliverables
- Identify opportunities and execute plans for capitalizing on them
- Achieve Revenue, Gross Margin, and EBITDA budgets
- Strong and visionary leadership to achieve strategic objectives
- Oversee day-to-day operations of the HVAC/IOT Service, Maintenance and Projects business.
- Define and implement operations strategy, structure, and processes to achieve financial and growth objectives.
- Monitor performance to proactively identify efficiency issues, determine and execute solutions.
- Provide leadership and strategic direction regarding all operational functions across the company
- Coach and train managers to ensure optimized workflows and labor efficiency.
- Develop and direct strategies to achieve goals and capitalize on efficiency gains.
- Develop and manage financial budgets to achieve growth and accurately forecast performance.
- Review estimating and pricing activity to ensure best value solutions at highest attainable margins.
- Coordinate support to operations through the region.
- Team development resulting in a written career path and succession plan for each person.
- Customer development and customer satisfaction for repeat and recurring revenues.
- Maintain a working knowledge of all phases of operations.
- Other duties as assigned.
Position Requirements
- Bachelor’s degree in business, accounting, or a related field.
- 7 or more years’ experience in operations management-.
- 3 or more years of P&L responsibility of at least $20MM in the industry.
- 5 or more years of management of 10 or more direct or in-direct reports.
- Multi-team management experience.
- Strong business acumen with a broad understanding of fundamental business principles.
- Demonstrated ability to set overall strategy and drive process improvement.
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
- Analytical problem-solving skills with an impeccable attention to detail.
- Strategic, process-oriented thinker with strong work ethic and proactive decision-making ability.
- Self-motivated and able to execute in a fast-paced environment.
- Proven ability to generate accurate, consistent, and timely work product.
- Proficiency in Microsoft Office, trade ERP experience preferred, but not required.
- Competitive base pay plus performance-based bonus structure.
- Comprehensive Medical, Dental, Vision, Disability and Life Insurance.
- 401k with 4% company match
- Opportunities for advancement