Job Title: Service Manager

Job Summary:
We are seeking an experienced and results-oriented Service Manager to lead our service team and ensure exceptional service delivery to our commercial clients. As a Service Manager, you will be responsible for overseeing service operations, managing client relationships, and driving operational efficiency while maintaining a focus on customer satisfaction and team development.

Duties/Responsibilities:

• Lead, manage, and mentor the service team to achieve operational excellence and customer satisfaction.
• Develop and maintain strong relationships with commercial clients, architects, consultants, property managers, building owners, and other key stakeholders.
• Oversee the development and implementation of service strategies to meet company goals and client needs.
• Coordinate and manage service projects, ensuring timely delivery and adherence to budget and quality standards.
• Review and approve contracts, Notice to Proceed (NTP) letters, and project scopes for accuracy and feasibility.
• Monitor and analyze project performance, including job completion financial analysis and performance metrics tracking.
• Collaborate with the sales team to identify and develop new business opportunities and service packages.
• Assist in the preparation of proposals and estimates, including measuring buildings, verifying dimensions, and conducting site visits as needed.
• Ensure accurate maintenance of bid calendars and timely reporting of updates to the team.
• Plan and execute marketing outreach activities to promote the company’s service offerings and expand market share.

Requirements:

• Comprehensive knowledge of commercial roofing systems and experience managing projects involving single-ply, asphalt, cold-applied, hot-applied, and metal applications preferred but not required.
• Proven track record in managing service teams and fostering a collaborative work environment.
• 5+ years of experience in construction, industrial service, or project management roles.
• Demonstrated success in growing market share and developing long-term client relationships.
• Strong problem-solving skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent organizational and time-management skills, with an emphasis on follow-up and attention to detail.
• High-level written and verbal communication skills, with proficiency in relevant computer applications.

Education and Experience:

• High School Diploma / GED required.
• Degree in Business, Construction Management, or a related field preferred but not necessary.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.